Shipping Policy
- Shipping Time: Orders are processed & shipped within 48 hrs. Personalised items may take longer. Split shipments may occur.
- Shipping Charges: Free shipping on domestic orders ₹949+. Charges apply on international orders & returns.
- Order Tracking: Tracking shared via WhatsApp, Email & SMS post-dispatch.
- Partial Deliveries: Orders with personalised/silver/Coins & Utensils items may ship separately.
Return Policy
- Return Window: 7-day return for unused, unworn items. Exceptions: personalised Jewellery, coins, utensils, idols, and damaged goods — unless defective.
- Third-Party Orders: Returns subject to their respective policy.
- Shipping Fee: Non-refundable once paid.
- Missing Items in Returns: If products or free gifts are missing in the return, full MRP will be deducted.
Refunds
- Initiation: Refund is initiated only after the returned product reaches our warehouse, passes the quality check, and the process may take up to 3 to 7 business days.
- Mode of Refund: Amount is refunded to the original payment method or bank account (in case of COD orders).
Replacement & Exchange
- Eligibility: Replacements or exchanges allowed under the same conditions as returns.
- Dispatch Timeline: Replacement is shipped only after the return is picked up or delivered to us.
Return Process
- How to Return: Initiate return via our website/app or by contacting Customer Support.
- Pickup Protocol: Be available for reverse pickup and answer the delivery partner’s calls — missed pickups cause delays.
- Non-Serviceable Pincodes: If reverse pickup is unavailable, send the item via India Post or courier. We’ll reimburse up to ₹70.
- Excess Charges: If return courier charges exceed ₹70, the excess will be deducted from your refund.
Missing or Empty Package Claims
- Timeline: Report missing products or empty parcels within 48 hours of delivery.
- Proof Required: A 360° unboxing video is mandatory to process your claim.
- Tampering Issues: If evidence is insufficient or packet is visibly tampered, BVM reserves the right to reject the claim.
Order Cancellation
- Before Shipping: Orders can be cancelled by contacting our Customer Support. Full refund will be processed.
- After Shipping: Once dispatched, the order cannot be cancelled. You may return it after delivery following our return policy.
- For more detailed Terms and Conditions, please refer to our complete Terms of Service page: https://www.bharanivellimaaligai.in/terms-of-service